This privacy statement sets out how Action Against Hunger collects, uses and stores the personal information you share on the Learning Platform. It also states how and why we use data, how we store it and how individual personal preferences can be amended, if you would like to change how we contact you.

Action Against Hunger takes the privacy of the people we help across the world, our supporters and volunteers very seriously.  We are strongly committed to protecting your privacy and every reasonable effort is taken to ensure that your information is kept secure and intact.

Please read this statement carefully. The terms of this statement may change, so please check it from time to time. This version published on Tuesday 22 May 2018 supersedes all previous versions.

If you have any questions, please call our Supporter Care team on 020 8293 6190 or email


Action Against Hunger UK Limited (‘Action Against Hunger’) is a registered charity and our registration number is 1047501 in England and Wales and SC048317 in Scotland. We are also a company limited by guarantee incorporated in England (company number 03069468) and have a wholly owned trading subsidiary called Action Against Hunger Enterprises Limited (company number 06569439).   Our registered address is First Floor Rear Premises, 161 – 163 Greenwich High Road, London SE10 8JA.

We are a “data controller” for the purposes of the EU General Data Protection Regulation (GDPR).This means that we are responsible for, and control the processing of, your personal information.


GDPR provides the legal framework that defines how personal information can be used. Action Against Hunger is fully committed to complying with the principles set out in GDPR and has a legal duty to protect any information we collect from you. In summary:

– Your personal information is only used for the purpose for which we collect it

– We will hold your personal information on our systems only for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules

– Your personal information is only seen by those who need it to do their jobs

– We will only disclose data when we have your consent, or where we are obliged to disclose personal data by law, or as expressly permitted under the GDPR (through contract; legal obligation, vital interests; public task; or legitimate interests)

– We will keep your information up to date. Inaccurate or misleading data will be corrected as soon as possible

– Your information will be protected from unauthorised or accidental disclosure and processed in an appropriate manner to maintain its integrity and confidentiality

– We will provide you with a copy of your personal information on request (please see below for information on access rights and requests)

These principles apply whether we hold your information on paper or in electronic form.


When using the term “personal data” in our Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. The only personal data we will hold about users of the Learning Platform is the information they provide when signing up for an account, which will be displayed publicly on their profile to help them connect with other preparedness practitioners. We will never share users’ information with anyone else and we will never use it to contact users unless explicitly asked to so by a user via our contact form. All users can delete any information about them at any time, at which point that information will also be deleted from all our records.



We do not collect “sensitive personal data” about our supporters, e.g. health status, unless there is a clear reason for doing so – such as participation in a marathon or similar fundraising event where we need this to ensure that we provide appropriate facilities or support to enable you to participate in the event.  All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.


We recognise the concerns that many people have about giving personal information online.

We place great importance on the security of all personally identifiable information associated with our beneficiaries and supporters, as well as prospective, current and previous staff, consultants and volunteers. We have security measures in place to protect against the loss, misuse and alteration or destruction of personal data under our control. Information is stored by us electronically and we may also store information on paper files.

However, no data transmission over the internet is 100% secure. As a result, whilst we cannot absolutely guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to prevent this and protect your personal information. The Charity uses a set of controls to provide protection from the most prevalent cyber security threats and is applying for Cyber Essentials Plus certification.

We will hold your personal information on our systems for as long as you have an account with the Learning Platform. If you delete your account we will dispose of your data securely, in accordance with our Retention of Records Policy.


Action Against Hunger supports the principle of “fair and transparent” processing of your personal information. We support your rights in relation to your personal information under the General Data Protection Regulation

You have a right to ask us to confirm whether we are processing information about you, and to request access to this information (‘right of access’). You can also use this form if you are requesting information on behalf of somebody else. We will ask you for proof of your identity before we can act upon your request.

You may ask us, or we may ask you, to rectify information you or we think is inaccurate, and you may also ask us to remove information that is inaccurate or complete information which is incomplete (‘right to rectification’). If you inform us that your personal data is inaccurate, we will inform relevant third parties with whom we have shared your data so they may update their own records. If your personal details change, please help us to keep your information up to date by notifying us at the address below:

You have a right to object to Action Against Hunger processing your personal information (‘right to object’) at any time where we rely on our legitimate interests for doing so.

You have a right to obtain your personal data from us and reuse it for your own purposes, perhaps for another service, without hindering the usability of the data (‘right of portability’). This right does not apply where processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

You have a right to seek the erasure of your data (often referred to as the ‘right to be forgotten’). You may wish to exercise this right for any reason, for example, where it is no longer necessary for us to continue holding or processing your personal data you may withdraw your consent. You should note that we are entitled to and reserve the right to retain your data for statistical purposes. This right is not absolute, as we may need to continue processing this information, for example, to comply with our legal obligations, or for reasons of public interest.

You have a right to ask us to restrict our processing of your information (‘right to restriction’) if:

  • You contest its accuracy and we need to verify whether it is accurate
  • The processing is unlawful and you ask us to restrict use of it instead of erasing it
  • We no longer need the information for the purpose of processing, but you need it to establish or defend legal claims
  • You have objected to processing of your information being necessary for the performance of a task carried out in the public interest, or for the purposes of our legitimate interests. The restriction would apply while we carry out a balancing act between your rights and our legitimate interests
  • You exercise your right to restrict processing; we would still need to process your information for the purpose of exercising or defending legal claims, protecting the rights of another person or for public interest reasons


If you would like to exercise any of your rights detailed above, please contact the Data Protection Officer at the address below.  We will act in accordance with your instructions as soon as reasonably possible and there will be no charge.

Maria Eaton
The Data Protection Officer
Action Against Hunger UK
First Floor Rear Premises
161-163 Greenwich High Road
SE10 8JA

Email: (please state “Data Protection Right” in the subject line of your email)

If you have any concerns about our use of your data you may also report these to the Information Commissioner’s Office. You may do so by calling their helpline at 0303 123 1113.


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Action Against Hunger’s websites contain material which is protected by copyright and/or other intellectual property rights. All copyright and intellectual property rights including the names, images and logos are owned by Action Against Hunger unless otherwise stated. All rights are reserved.

You are responsible for complying with all applicable copyright laws. We permit you to make copies of information on the Action Against Hunger website as necessary incidental acts during your viewing and you may take a print for your personal use of so much of the site as is reasonable for private purposes. All other uses are prohibited. Nothing in these terms shall be construed as conferring any right to use any trademark, logo, patent right or copyright of Action Against Hunger UK.


We may change the terms of this privacy statement on occasion, but will not reduce your rights under this Privacy Statement without your explicit consent. If we do so, we will post the changes here, so please check from time to time. We will also keep prior versions of this Privacy Statement in an archive.

By continuing to use our websites, it is considered that you have accepted such changes.

If you have any questions about this Statement, or how we use data please contact the Data Protection Officer at the above address.

Further information and advice about data protection is available from:

The Office of the Information Commissioner
Wycliffe House
Water Lane
Cheshire SK9 5AF
Tel: +44 (0) 01625 545 745